IGATE Recruitment For BE,B.Tech,MCA Freshers In February 2015

Company Name: IGATE                              
Qualification:     BE,B.Tech,MCA
Experience :       0 - 1 Years
Job Location:     Noida
Job Role :         Technical Support Engineer
Salary :            Best In The Market
Industry:     IT-Software

Job Description:

    Experience in an inbound technical helpdesk for IT Infrastructure Client, troubleshoot & resolve issues related to Windows, Printers, Enterprise Applications like Outlook, VPN, Blackberry, Basic computing skills
    Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
    Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's
    Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure
    Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
    Escalate complex problem to appropriate support specialists.

Desired Candidate Profile:

    Excellent communication and conversation skills (Verbal and Written)
    Should have a great customer handling skills
    Should be ready for 24/7 shift .
    Ability to work under considerable pressure managing multiple tasks and priorities.
    Ok for a 2 years Service Agreement.


Additional Information:

    Should be flexible to work in 24/7 environment in shifts.

How To Apply: Apply Here