HCL Walkin Recruitment 2015 For Freshers On 10th January 2015 @ Chennai

Company Name:    HCL Technologies                                   Qualification:    BE, B.Tech, MCA, BCA, B.Sc
Experience :    Freshers (2013, 2014 Pass-outs)
Job Location:    Chennai
Job Role:    Trainee Engineer
Salary:      1.80 LPA
Industry:    IT Software

Desired Profile:

    2013/2014 B.tech/BE/ (Branches - EEE, CS, IT, ECE, E&I)/BCA/BSc/MCA
    50% throughout in academics
    No standing arrears
    Willing to relocate anywhere in India/Abroad
    Willing to sign the Service Agreement as applicable
   
Job Description:

    Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
    Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
    Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
    Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
    Administer and provide User account provisioning & activities
    Assign work orders / incidents to appropriate support teams and follow up until closure.
    Route problems to internal 2nd and 3rd level IT support staff
    Escalate complex problem to appropriate support specialists
    Routine maintenance updates with other IT staff and business units
    Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
    Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
    Identify, evaluate and prioritize customer problems and escalations
    Participate in on-going training and departmental development
    Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Walkin Details:

Walkin Date: 10th January 2015


Time: 9 AM

Venue:

Tagore Engineering College,
State Highway 121,
Rathinamangalam, Tamil Nadu 600048